NHTSA Complaint #11530898 — 2018 MAZDA CX-5 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11530898
Vehicle	2018 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	May 1, 2023
Date Filed	July 7, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Infotainment system has begun exhibiting phenomenon described as "ghost touch" where options are selected randomly by the system due to touchscreen failure. This happens while the vehicle is moving and creates a significant distraction to the driver, creating a safety hazard for driver, passengers, and other cars on the road. This vehicle has not been inspected by a dealership but internet information indicates it is a known issue but a recall has not been issued from Mazda, which compromises the safety of the vehicle. No warning for incidents. This is an ongoing issue and occurs routinely during daily driving.

Related Complaints for the 2018 MAZDA CX-5

Other ELECTRICAL SYSTEM Complaints

#11669056 — June 24, 2025 — The radio changes stations by itself, speakers/music goes in and out. The screen freezes and cannot change stations. ...

#11664248 — June 2, 2025 — Sometimes, the breaks will not go all the way down to the floor and act like theyre not working. it's very odd and on...

#11631241 — December 17, 2024 — The cylinder head on my 2018 Mazda CX-5 developed cracks on the exhaust side, leading to significant oil leakage onto...

#11618863 — October 9, 2024 — My 2018 Mazda CX-5 Touring has been experiencing problems with the multimedia display for over a year now. At random ...

#11612167 — September 2, 2024 — While driving through town the braking system malfunctioned and the car came to a stop in the middle of the road with...

Recent Complaints for the 2018 MAZDA CX-5

#11719213 — ENGINE — February 19, 2026 — All of a sudden, my engine started making this ticking noise. I brought it to a mechanic, and he said the noise is co...

#11718745 — ENGINE — February 18, 2026 — Noticed the smell of burning oil and smoke from the engine while driving on the interstate with my husband and young ...

#11716158 — ENGINE — February 6, 2026 — Turned car on when leaving for work. Smelled a strong burning smell. Fluid all under car on the driveway. Took the ve...

#11714123 — ENGINE — January 29, 2026 — While driving, my 2018 Mazda CX-5 experienced a sudden and complete loss of engine power without warning. The engine ...

#11708847 — ENGINE — January 5, 2026 — The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustme...