NHTSA Complaint #11530842 — 2012 CADILLAC SRX

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11530842
Vehicle	2012 CADILLAC SRX
Component	SUSPENSION
Date of Incident	July 7, 2023
Date Filed	July 7, 2023
Mileage	123,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “service rear axle”. Additionally, the contact stated that she received notification of the NHTSA Campaign Number: 21V473000 (Suspension) however, the vehicle was taking to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The contact was informed that the VIN was not included in a recall. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.

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