NHTSA Complaint #11530560 — 2019 RAM 2500

SYMPTOM: Driver side vanity mirror light and garage door (homelink) stop working with a short time period where they will work if held in a certain position. This is the second time this has happened, with the first time being under warranty (mileage estimated at 32000). I am well past warranty period. I disassembled the visor to find 2 frayed wires and a wire that has been severed at the point they entered the visor chamber from the guide tube (IMG_1819, IMG_1817, IMG-1821, &IMG-1820). In my opinion there is a flaw in the exit port that cause the wires rub against a relatively sharp tube edge as the visor is extended/retracked with no exit relieve, just some thin ineffective cloth tape, obiviously. FYI, the wires were pulled through the rod to better expose the damage. You can see some blackish residue on the wires of that thin cloth tape that was peeled back to view the damage (IMG_1817 & IMG_1822). While the images do not show it, the wires were routed through the channels of the visor caps as evident in curved cables in IMG_1821. My concern is that the frayed wires will cause a fire, personal shock or short circuit the vehicle while in operation, regardless of being a fused circuit. None of which has happened in my case. The visor has been replaced in the vehicle but NOT connected to power and as of this submission is available for inspection if needed. I have not contacted MFR