NHTSA Complaint #11530540 — 2023 JEEP WRANGLER
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11530540 |
| Vehicle | 2023 JEEP WRANGLER |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
We noticed on 6/24/2023 a small crack and few other minor cracks and a paint chip appeared out of nowhere on the fiber-glass/composite hard roof top at the driver side rear edge above the gas tank of my Jeep Wrangler 2023 that I bought from your dealership. My vehicle details are as follows: Make: Jeep Model Wrangler Sahara 4X4e Year: 2023 Color: White VIN #: [XXX] Purchase Date: 05-14-2023 Condition: Brand New I have consulted with AAA insurance and the “Classic Collision of Chatsworth” and Platinum Plus Warranty Plan and the insurance services and they all say that this particular crack and paint chip on the vehicle is not from any impact but mainly due to the manufacturing defect where the fiberglass is uneven (or air bubble in it) and defective, screws tightened too much and also clearly has tool marks and signs of excessive use of force that caused a big crack on the edge from inside and that is now propagating and spreading and showing paint chip and cracks on the outside of the removable rooftop/camper above the gas tank. This is the first time I opened the back trunk and saw this. Filed a manufacturer warranty claim at the dealership on 6/26/2023. Jeep denied the claim. I find this situation unacceptable as the fiberglass hard-top is cracking and falling apart and the crack is widening as we drive the vehicle. I need help as both the dealership and the manufacturer are not fixing the manufacturing defect and are using delaying tactics. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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