NHTSA Complaint #11530227 — 2016 DODGE JOURNEY

The contact owns a 2016 Dodge Journey. The contact stated that while driving at an undisclosed speed, she heard a grinding sound coming from the vehicle and the vehicle started to jerk. The contact veered off the roadway and turned off and restarted the vehicle. The contact then stated while driving at slow speeds, the vehicle started to jerk and decelerated while the accelerator pedal was being depressed. The check engine warning light illuminated. The contact pulled off the roadway. The vehicle was towed to the residence and was inspected by an independent mechanic who retrieved DTC codes for transmission failure. The vehicle was then towed to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 126,000.