NHTSA Complaint #11530204 — 2018 FORD EXPLORER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11530204
Vehicle	2018 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING
Date of Incident	November 1, 2021
Date Filed	July 3, 2023
Mileage	81,135 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2018 Ford Explorer. The contact stated that coolant was leaking from the engine and the temperature gauge indicated that the engine was hot. The vehicle was taken to an independent mechanic and the water pump was replaced; however, the contact stated that the failure recurred. The vehicle was taken to a dealer and the contact was informed that the water pump had failed again. The contact was provided an estimate for the repair. The manufacturer was notified of the failure. The vehicle was not repaired and remained at the dealer. The failure mileage was 81,135.

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