NHTSA Complaint #11530065 — 2019 FORD EXPEDITION

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11530065
Vehicle	2019 FORD EXPEDITION
Component	SUSPENSION
Date of Incident	September 15, 2022
Date Filed	July 3, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

Rear struts failed at approximately 36, 000 miles - the vehicle was unsafe driving down the interstate at speed due to the bouncing. Independent mechanic confirmed rear strut failure on driver and passenger side. Additionally, front driver side strut failed. In addition to bouncing, this made rear brakes wear out unusually quick. Steering became light due to the front strut. There was no warning lights to indicate an issue. Took to independent mechanic due to unavailability of maintenance appointments at Ford.

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