NHTSA Complaint #11529560 — 2016 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11529560
Vehicle	2016 FORD EDGE
Component	ENGINE
Date of Incident	May 4, 2023
Date Filed	June 29, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

Rough idling on start up and engine light came on. After taking car to a local repair shop, mechanic noticed that vehicle was consuming coolant and the engine was cracked. They advised taking it to dealer. Ford dealer confirmed diagnosis. Vehicle had 93304 miles on it and Ford has a Technical service bulletin out on it. Was originally quoted $6,000 to replace engine. After a lot of negotiating with Ford Customer Satisfaction Program, we paid $1,685 to replace engine. Ford has known about this issue for quite a while and in my opinion, should have issued a recall. There have been reports from others that the engine has caught fire.

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