NHTSA Complaint #11529507 — 2020 RAM PROMASTER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11529507
Vehicle 2020 RAM PROMASTER
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ME

Consumer Description

The transaxle downshifts whenever the accelerator pedal is released and the vehicle gains speed. This happens anytime, not when the driver wants to slow down. In the snow this has caused me to loose traction (unwanted engine breaking). There is no way to turn this off. I've spoken with other ProMaster owners and they all report the same issue. The transaxle should only offer engine breaking if the driver is depressing the brake pedal. Not whenever the vehicle accelerates. I believe this feature should only be active in "tow/haul" mode, and not be active in "Drive" mode. Even when the gear selector is in "manual mode" the unwanted downshifting still occurs. This has caused me to loose control (steering) as the vehicle is FWD on several occasions. No other vehicle I've ever driven acts this way. This has caused me to go off the road in snowy conditions.

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