NHTSA Complaint #11693605 — 2020 RAM PROMASTER

The contact owns a 2020 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 23V301000 (POWER TRAIN). However, the dealer refused to replace the transmission. The dealer informed the contact that replacing the transmission was not included in the remedy. The contact stated that the failure of the transmission caused the front pump to not function as intended. The contact stated that on a separate occasion, the transmission failed to function as intended. The contact attempted to shift the gear lever; however, the transmission failed to engage as intended. The vehicle was taken to the dealer, and the Powertrain Control Module calibration software was updated. The contact stated that the vehicle remained at the dealer. The manufacturer was made aware of the failure but provide no assistance. The failure mileage was 95,000.