NHTSA Complaint #11529426 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side hinge was fractured. The contact stated that there were three holes in the front driver’s side door. Additionally, the contact stated that he heard an abnormal sound when the door weld fractured. The vehicle was taken to the dealer where it was diagnosed that the hinge had fractured from the spot weld and needed to be replaced. The vehicle had not yet been repaired. The contact then stated that he was informed by the dealer that the VIN was included in an unknown recall. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 29,000.