NHTSA Complaint #11667786 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Edge. The contact stated while the vehicle was parked and occupied and attempting close the driver’s side door, the door failed to lock securely. The contact also stated that the driver’s side window failed to work as intended. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The contact related the failure to Technical Service Bulletin: SSM 50150 (Cracked or Broken Spot Welds in The Left Front Door at The Check Arm Attachment Points in The Door Assembly). The manufacturer was not notified of the failure. The approximate failure mileage was 42,000.