NHTSA Complaint #11552198 — 2020 FORD ESCAPE STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	11552198
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY:DOOR
Date of Incident	October 26, 2023
Date Filed	October 27, 2023
Mileage	44,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side front door made clicking sounds while opening, and then failed to close securely. The contact stated that it took two people to close the door securely. The contact had to use the passenger’s side door to enter or exit the vehicle. The contact took the vehicle to the dealer who determined that the door needed to be replaced. The vehicle had not been repaired. the manufacturer was made aware of the failure and filed a case for the failure. The approximate failure mileage was 44,000.

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