NHTSA Complaint #11584820 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact became aware that vehicle front driver door was coming apart due to the door welds. The contact stated that in the event of a crash, the contact could be severely injured. In addition, the contact stated that driving the vehicle with a damage door could become a safety hazard. The dealer was contacted and stated that the vehicle could not be repaired until the manufacturer was made aware of the failure and had provided guidance on how to proceed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was unknown. The VIN was not available.