NHTSA Complaint #11529359 — 2021 FORD EXPLORER BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Complaint Details

ODI Number	11529359
Vehicle	2021 FORD EXPLORER
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	February 13, 2023
Date Filed	June 28, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

I have taken my Explorer in twice to have the infotainment system repaired. It will randomly shut down and go blank. Nothing will work to include the camera/backup assists. Sometimes an ignition cycle will clear it, but there have been times it will not. Both local dealers claim they could not duplicate despite bringing in and showing the service advisor during an event. Ford has also performed a "recall" for this 4 times, with the 3rd being canceled because it was not actually fixing the issue.

Related Complaints for the 2021 FORD EXPLORER

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

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#11460821 — April 14, 2022 — (1)While reversing into the garage, the rear facing camera system turned blue and disabled the reverse braking system...

#11460176 — April 8, 2022 — Since purchasing this vehicle I have off and on experienced my bluetooth echoing for the party on the other end of th...

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