NHTSA Complaint #11529035 — 2019 CHRYSLER PACIFICA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11529035
Vehicle	2019 CHRYSLER PACIFICA
Component	POWER TRAIN
Date of Incident	March 1, 2023
Date Filed	June 27, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

I was getting my oil changed and the guy told me that my engine was no longer bolted down, that it can move all around. I called Chrysler and they told me that they would charge me to diagnose the problem and that it would not be covered under warranty. I took it to another shop and they said that it was not bolted down, because the bolts that Chrysler used were bad. It is so frustrating that my engine could slide around causing all sorts of issues and Chrysler does not care at all. How is that not covered?

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