NHTSA Complaint #11529027 — 2020 NISSAN ALTIMA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11529027
Vehicle 2020 NISSAN ALTIMA
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

What component or system failed or malfunctioned and is available for inspection upon request? On June 6th, the vehicle started losing power when accelerating, happened at night when driving back home, and scared me because there were no lights indicating any issues. The following day, less than a mile from the dealership, all the dashboard lights turned on, the vehicle lost complete power, and then i turned vehicle off and try to turn it back on but it didn't started. I called a tow truck and left it at the dealer. They informed me that they would provide me with the reason for the failure by the end of the afternoon. I was later informed by the dealership that there was an electrical problem with the transmission system. The system failure was related to a power train not getting communication due to a broken/damage wire harness that was close to the left side powertrain/engine mount. The harness was damaged because of the engine mount bolts broke and metal part of the mount cut part of the harness, creating an electrical short to the powertrain system as seen in the attached photos. This kind of short can definitely create heat into the harness that could have gotten my car to catch fire. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the same dealer informed me about the damage, and they themselves were puzzled because they couldn't find an explanation for how this could happen, but they did not take any ownership by the fact that that defective engine mount could have had me into a major accident if I was driving in the highway. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? All the work was carried out at the dealership itself. And I don't think that the dealership send any notification to the manufacturer about the early failure of such an important component but going through different mechanics shops they all share the same opinion that the......

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