NHTSA Complaint #11528113 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11528113
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	February 1, 2023
Date Filed	June 21, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

At around 66,000, I opened the driver's side door and noticed a popping sound when the door opened wide. I investigated a bit and noticed the door welds were cracked. The workaround was to only open the driver's side door slightly when entering and exiting. Then the driver's side window began behaving erratically. It could lower slightly but then may roll back up or roll all the way down without human intervention. Then, if it was lowered, you may have to help guide the window back up to the top using the button and pulling the window upward. I do not know if this issue affects the integrity of the door, and if it is at risk of becoming dislodged. I took it to Ford who wanted to charge me to replace the door, which I have not yet done. There is a communication number and an NHTSA ID number, but so far Ford is not doing the right thing by having a recall for this defective engineering and safety issue. NHTSA ID Number: 10201603 Manufacturer Communication Number: SSM 50150

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