NHTSA Complaint #11528081 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 70 MPH, the contact heard an abnormal banging sound against the passenger’s side window. The contact thought that road debris had been kicked up and struck the vehicle. The contact stated that she heard an abnormal wind rushing noise coming from the top of the passenger’s side door. The contact stopped the vehicle and realized that a part of the door trim panel had detached from the vehicle and struck the vehicle. The contact had not taken the vehicle to a local dealer and the vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE23001 (Structure). The failure mileage was approximately 55,000.