NHTSA Complaint #11527885 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11527885
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	June 12, 2023
Date Filed	June 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Bought 2016 Kia Soul one year ago (May 2022) with 79k miles. Feb 2023 engine light came on. Took it to Kia service center & they reset it and told us to come back if light came back on. It did along with oil change light (June 2023, 92k miles). We were told it had no oil, it was consuming oil, sludge in motor and there was nothing they could do. Service mgr told us to check oil level regularly, top it off as needed and get regular oil changes and if/when it failed, then they would replace engine under new lawsuit settlement (extended warranty to 15yr/150k). We consulted another mechanic and he said it is faulty piston rings that caused oil consumption, that caused low oil and that ultimately caused possible sludge. Why aren't they fixing the problem instead of waiting until the engine fails? Probably because they were waiting to see if your engine fails after 15yr/150k mile warranty expires. New lawsuit in the works regarding oil consumption because it's happening to a lot of KIAs.

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