NHTSA Complaint #11527220 — 2018 FORD EXPLORER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11527220
Vehicle	2018 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING
Date of Incident	June 11, 2023
Date Filed	June 15, 2023
Mileage	67,707 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The contact owns a 2018 Ford Explorer. The contact stated while pulling into a parking lot, the high engine temperature message was displayed. Additionally, the “Low Coolant – Pull Over and Check Coolant” message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the water pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 67,707.

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