NHTSA Complaint #11527178 — 2022 FORD F-150 HYBRID

The heat exchanger on my truck is faulty per the serve department at Balise Ford of Wilbraham. I had a check engine light coming on intermittently starting in October of 2022. In late December, the check engine came on steady. I made an appointment with Balise to have it checked out as well as to have other recall issues resolved. They inspected the truck and found the heat exchanger was faulty and would have to be replaced. They ordered the part. In April, the part finally came in and I brought the truck in to get it sorted out. A couple days later when I went to pick up the truck, I found out that the wrong part had come in and that the repair would have to be done when the proper part came in. They told me at the time that it could take a month or so to arrive. It's been 2 months since that time and the part still isn't available and I'm told that Ford is planning on shipping 72 units nationwide around June 30th. It doesn't appear that I'm high enough on the list to get one of these parts when they become available. This is now over 6 months I've been waiting for the part. The issues are 2 fold, 1st, I don't know if any sort of damage is being done to the engine due to this issue. There is something overheating in the system. I drive 65 miles to work each way and some days I have to pull over 3 and 4 times to let the heat exchanger cool down. The engine temperature shows as normal, but I get an alert on my dash that tells me that the engine is going into low power mode due to overheating and it's not possible to maintain highway speeds and creates a situation where I need to get over to side of the road quickly since I can't maintain pace. I never know when this will happen. The second issue is that I live in Massachusetts, my truck has to pass a safety inspection. It won't pass with a check engine light on. Once rejected, I have 50 days to get it repaired. After that time, I legally cannot drive the vehicle.