NHTSA Complaint #11527063 — 2013 NISSAN SENTRA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11527063
Vehicle 2013 NISSAN SENTRA
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I own a 2013 Nissan Sentra SR with only 69,000 miles. The vehicle has been meticulously maintained with all recommended services being performed. The vehicle has had the factory/dealer recommended CVT reprogramming as well as CVT fluid exchange and coolant flush services. On May 25, 2023, my daughter was driving home from work when without warning the vehicle went into limp mode on the freeway causing it to decelerate rapidly, swerve and almost cause an accident. The vehicle would not accelerate over 40 mph and was taken to the dealership. There were no warning lights on the dash and no performance issues prior to the incident. The dealer ran diagnostics & code P17FO came up for a faulty CVT Transmission. The transmission was replaced at a cost of $6186.00. This is a Nissan CVT that has been dealer serviced following all preventive maintenance recommended by Nissan and the Dealership. Two days after the new CVT was installed, the exact same thing occurred, with the car again going into limp mode on a hill of a two-lane road with heavy traffic. The car this time was almost rear ended and would not accelerate above 15 mph. The vehicle is now at the dealership awaiting "transmission number three." Nissan Corporate was notified, and a case number was issued, 48966982. The arbitrator essentially washed their hands of the CVT issue and advised they would not take any action other than acknowledging the very long CVT failure history and that the issue was mine to resolve through my dealer. I filed a previous NHTSA complaint documenting the initial CVT failure, 11524137. The CVT failures is an issue Nissan has known about for twenty years, been sued for, yet continues to refuse to accept any responsibility for a flawed component known for failures, thus screwing countless Nissan consumers out of thousands in out of pocket expenses. Nissan should accept responsibility and recall all of these transmissions or be forced to reimburse consumers who have had to replace one.

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