NHTSA Complaint #11706628 — 2013 NISSAN SENTRA

The contact owns a 2013 Nissan Sentra. The contact stated that while attempting to refuel the vehicle, fuel started spewing out of the fuel filler neck. The contact waited until the fuel level was almost empty and slowly pumped gasoline into the fuel tank. The vehicle was taken to three separate mechanics and was informed that the issue was related to the oxygen sensor; however, two mechanics also stated that the issue could be related to a defect with the EVAP system. The contact then stated that while driving at highway speeds, the vehicle began to lose power while depressing the accelerator pedal, as the check engine warning light was illuminated. The contact stated that the vehicle failed to accelerate above 40 MPH and pulled over. The contact attempted to restart the vehicle several times but was unsuccessful. The contact called the mechanic, who advised the contact to restart the vehicle in neutral(N). Once the vehicle was in neutral(N), the contact was able to restart the vehicle and resume normal operation. Upon investigation, the contact discovered that there was a Nissan recall for the rear O2 sensor under NISSAN ID: P1A25. The vehicle was taken to the dealer for service; however, the dealer refused to service the vehicle due to the check engine warning light and other issues that the dealer claimed would affect the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 173,000.