NHTSA Complaint #11526931 — 2018 RAM 2500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11526931
Vehicle 2018 RAM 2500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I've been dealing with the ABS light going on & off with alarm constantly chiming for almost 2 years now. The anti lock breaking is compromised as is my cruise control. I can no longer operate the vehicle safely and I've had to park my truck permanently, which has created many economic and logistical issues for me and my family. I work 60+ a week to support a 2 and 4 year old child. The abs modulator and hydraulic unit need to be replaced according to the dealership (Ferman Dodge, Holiday, Florida) and (2) other non-dealer mechanics (Hilton Automotive, Ocala and Tuffy Spring Hill) have stated the same when I sought a 2nd and 3rd opinion. I don't understand why there's not a recall? Please, advise to the steps the NHTSA is taking to resolve this ongoing issue. I'm still waiting on the part/ parts to become available and I've been waiting for over a year now. I've reached out to every possible avenue that I know of to source the parts, to include aftermarket non-Mopar parts, and I'm being told they are still on back order. I can not afford to sell my truck in it's current state, as its currently "unrepairable" and that has severely diminished its value. I should not have to absorb that loss because of Dodge's negligence. Dodge needs to be held accountable for this, I purchased a very expensive truck in search or reliability and safety and I have received neither of those things. Please advise, my family cant afford to have a $50,000 lawn ornament any longer. Thank you!!! -[XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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