NHTSA Complaint #11525962 — 2016 FORD ESCAPE

My 2016 Ford Escape was in park and when I tried to put it in drive it went backwards almost into the car behind me. Luckily they saw something happening and backed up or I would of hit them. It wouldn't shift into gear. I put it in sport mode to get it to move forward then moved it into a safe location and shut it off. It was a hot day so I thought maybe it was overheating. It started fine and went about a mile before shuddering and refusing to shift into gear. I managed to get it home but the Transmission Fault Service Now light came on as I was pulling into the driveway. Had it towed to the dealership and was told it wasn't the recall bushing that went but a part inside my transmission and it would be $8200 for a new transmission. What if I had been on the highway when this happened? This is a serious safety issue which could of caused a crash and injury.