NHTSA Complaint #11525697 — 2020 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11525697
Vehicle	2020 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	May 23, 2023
Date Filed	June 6, 2023
Mileage	54,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the "All-Wheel Drive Not Available", "Windshield Wiper Level Low", "Pre- Collision Assist Not Available", and "Hill Start Assist Not Available" messages were displayed on the instrument panel. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. Upon investigation, the contact discovered a Customer Satisfaction Program for the all-wheel drive which he linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 54,000.

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