NHTSA Complaint #11525659 — 2015 FORD ESCAPE

The contact owns a 2015 Ford Escape. The contact stated while starting the vehicle, the instrument panel failed to illuminate as needed. The vehicle was taken to the dealer and the contact was informed that the instrument cluster needed to be replaced; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The contact was informed that the VIN was not under recall and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 60,000.