NHTSA Complaint #11510605 — 2015 FORD ESCAPE

The contact owns a 2015 Ford Escape. The contact stated that after starting the vehicle she became aware that the instrument cluster was inoperable. The contact who is an amputee and physically disabled stated that she needed all the instrument cluster gauges to be operable in the event of an emergency because she had no phone service or ability to reach Emergency Services. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM module needed to be replaced. The vehicle had not been repaired. The contact researched online a related the failure to Technical Service Bulletin Number: 20- 2255 (Electrical System: Instrument Cluster/Panel). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.