NHTSA Complaint #11524847 — 2020 BMW X3

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11524847
Vehicle	2020 BMW X3
Component	AIR BAGS
Date of Incident	December 20, 2022
Date Filed	June 1, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

While the car was still under warranty, I got an error message about passenger restraint malfunction. I took to the dealer and was told that it was caused by an iPad found under driver seat. They turned off the warning. Three months later, I get the same message again. The car is now out of warranty and I was told the error is for knee airbag wire that would take 10 hours to get to and repair, if that’s the problem. The cost will be $3800. I decided to wait. Car has 53,000 miles on it. First time I took to the dealer was on December 20,2022. Malfunction light came back on April 28,2023. I couldn’t get an appointment until May 31, 2023.

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#11585521 — April 26, 2024 — This is the message I get: "Driver restraint system malfunction. Passenger knee airbag rewired to control module . C...

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