NHTSA Complaint #11524832 — 2020 FORD EXPLORER

On multiple occassions while driving, the accelerator/gas pedal looses functionality. For example, while coasting into a turn and needing to accelerate, the engine is completely unresponsive. The pedal can be against the floor and the vehicle does not respond. We have brought the issue to two Ford dealer's attention during routine maintenance and have been told that there are no stored codes in the system and that bad gas is the culprit as they were unable to replciate the issue during their brief test drives. Each time this has occured it has been with different (top tier) gas. One one occasion, I found that fully releasing the accelerator for several seconds then pressing it down it can engage. On a second occasion, I shifted to neutral and then back to drive for it to engage. On a third occasion, I shifted the drive mode to engage the accelerator. This issues seems to be a major safety issue that should have a better response than "bad gas." Especially when crossing an intersection with children in the car.