NHTSA Complaint #11524784 — 2017 MAZDA MAZDA6

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11524784
Vehicle 2017 MAZDA MAZDA6
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

For the last 2 yrs the screen and radio volume and turned up loudly on it's on while driving and causes a severe distraction. Also the channels change on it's own and beep. The screen changes from light to dark mode on it's own and the Bluetooth cuts out while I'm on the phone or it calls someone on my contact list on it's own. It's caused me to be distracted and almost have accidents because it doesn't stop. This is an ongoing problem with Mazda owners and should be recalled due to safety concerns There was a recall on older models with the same type of issue. . It's gotten much worse lately and I've just taken it to the Mazda dealer. They call a Ghost touch and they said Mazda is aware of the problem. There has also been reports on the BBB website about similiar issues. I called Mazda and they opened a case on it. The Case # is 00104322. The Mazda dealer said it would cost over $600 to fix and the screen needs to be replaced

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