NHTSA Complaint #11593467 — 2017 MAZDA MAZDA6

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11593467
Vehicle 2017 MAZDA MAZDA6
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

The issue I'm experiencing seems to be common, and is called the "infotainment ghost touch screen issue" The electric screen that shows maps, radio stations, chapters in books I'm listening to, driving directions, etc. starts fluctuating wildly whenever I'm approaching traffic lights. This causes a series of loud beeps and screen fluctuations that are not only distracting but startling --especially if I'm not listening to the radio and the car is quiet. The warranty on the electronic screen has expired but the car is in perfect shape other than this issue (which Mazda knows about). The screen is very expensive to fix or replace. Recently, when the infotainment screen fluctuates the mileage and other dashboard screens start fluctuating as well; they're in my line of vision and are distracting and therefore dangerous, especially on Miami's already dangerous highways. I'd like to bring the car to the Mazda dealership and have this issue fixed without incurring a cost.

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