NHTSA Complaint #11524349 — 2020 CHRYSLER PACIFICA
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11524349 |
| Vehicle | 2020 CHRYSLER PACIFICA |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
While driving at highway speeds a warning flashed on the dashboard "Stop Safely Vehicle Will Shut Off Soon". I was able to coast to safe stop off the highway and drive slowly on battery powered acceleration for a few miles until the vehicle completely died. The gas engine did not engage during this period. I shut the engine off with emergency lights on while on a two lane road. After restarting the engine, I drove for about 30 seconds before it completely failed again, and pulled off in a residential area. I waited about 5 minutes before restarting the engine and attempted to drive the vehicle again. The gas engine did not engage and the same warnings were displayed as we attempted to reach a charging station to get to safe place to stop. The vehicle lost all power again after about 20 seconds and we pulled over. I waiting about 10 minutes until restarting the vehicle and the gas engine engaged. We were able to drive the vehicle to a safe location to park and unload 2 kids and an infant. My family was absolutely at risk during this incident. I'm bringing the vehicle to a dealership immediately and considering a complete replacement. This is unacceptable. A family should not have to fear for their lives while driving a American made vehicle on American roads.
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