NHTSA Complaint #11524226 — 2016 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11524226
Vehicle	2016 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	October 1, 2018
Date Filed	May 28, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

I don’t as on vacation in the Smokey Mountains. I turned a corner, heard a noise and my Jeep wouldn’t go anymore. Luckily there was a pullout near me and I coasted in. I had to walk about a mile to get a cell signal to call Jeep. A tow truck came 4 hours later and it took over 3 weeks to get repairs. The Power Transfer (a known defect) was the issue. It was replaced by Jeep under warranty. I only had a little over 26k miles on the vehicle at the time. It was dangerous because had a I been higher up in the mountains or on an interstate, it could have cost me my life. Additionally, I was alone and the Knoxville TN dealership where the vehicle was towed was absolutely NO HELP whatsoever & rude to boot!

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