NHTSA Complaint #11524137 — 2013 NISSAN SENTRA

I own a 2013 Nissan Sentra SR with only 69,000 miles. The vehicle has been meticulously maintained it's entire life with all recommended services being performed and then some. The vehicle has had the factory/dealer recommended CVT reprogramming as well as CVT fluid exchange services. The vehicle was purchased for my daughter who drives carefully, ensures the car is clean and well maintained. We have a stack of dealer service records showing an impeccable service history. On May 25, 2023, my daughter was driving home from work that evening when without warning the vehicle went into limp mode on the freeway causing it to decelerate rapidly, swerve and almost cause an accident. The vehicle would not accelerate over 40 mph and was immediately taken to the dealership. There were no warning lights on the dash and no performance issues prior to the incident. The dealer ran diagnostics and code P17FO came up for a faulty CVT Transmission. The transmission now has to be replaced due to failure. This is a Nissan CVT that has been dealer serviced following all preventive maintenance recommended by Nissan and the Dealership (Priority Nissan of Chantilly, Chantilly, VA). The vehicle ran perfectly prior to the failure and there were absolutely no warning signs of a transmission issue before the incident. As part of the preventive maintenance recommended for the vehicle we did the anti/freeze coolant flush at 51K , the CVT reprogramming and transmission flush at 52K, to ensure continued reliability. Despite the car being well maintained and having very low mileage for the model year, the CVT failed with an out of pocket repair of $5,900. The CVT failures is an issue Nissan has known about for twenty years, been sued for, yet continues to deny the problems or accept responsibility for thus screwing thousands of consumers. Nissan should accept responsibility and recall these transmissions or be forced to reimburse consumers. Repair invoice is pending. Car remains in shop.