NHTSA Complaint #11523998 — 2017 KIA CADENZA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11523998
Vehicle	2017 KIA CADENZA
Component	UNKNOWN OR OTHER
Date of Incident	May 26, 2023
Date Filed	May 26, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

McGrath Arlington Kia in Palatine, Illinois stated I had a recall I live over 55 miles from this location. Base on the distance my contract states I can pick a closer location. When I contacted Bill Walsh Kia in Ottawa, Illinois. Service department stated they can not find the recall in there system, so they can't fix the recall. Their explanation was that my car had done made in Korea a Kia motor corporation. So I'd have to take it to Korea to get it fixed. Please advise on fixing recalls for this car. I didn't know this would be an issue when I purchased it. Cell [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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