NHTSA Complaint #11693269 — 2017 KIA CADENZA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11693269
Vehicle 2017 KIA CADENZA
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Multiple oil, engine/knocking issues. Drove the car unaware of loss of oil ( disguised as water from days rain) no oil light or engine light appeared. When I took to dealer the leak was fixed.Multiple times of loss of oil and only once did it show on dash.I kept taking to dealership for loud knocking and was told it wasn’t reproduced. But fixed a gasket/manifold more than once. overheating of engine when I was driving out driveway. I turned around parked and had it towed to dealership. Stated faulty sensor then was called back & told i needed to pay for the fan wires that kept the engine cool because they had melted in the process.i have had issues with right brake fluid and boot as well. Changed brakes.most of the time It has been loss of oil or engine knocking then needed to rebuild the engine which I had to pay $4000. Im sad and upset that most of the time I have had my car it has been in the shop or having to be parked for a length of time.( avg. 3-20 days) was called back to say it was another issue.Took to another dealer who repaired . had to take in for repeat engine issues and knocking sounds the wasn’t “reproduced” it was clearly heard when manager drove it but service provider said no. So frustrated that I have spend a lot of money for engine issues and haven’t had a chance to enjoy the vehicle, frustrated it is performed less than what I expected.have never taken my car to any other but dealership and kept up with maintenance. the rest was slow to accelerate(even after just picking up from dealership) a lot of knocking .Engine was “rebuilt” and It’s still in the shop today. Driving without oil loss notification.Now radiator hose is swollen/soft at top unsure if oil or water. And I need to pay for hose $400 now another $1000? braking feels unusual after they replaced. I notified KIA customer support/emailed all receipts and return call was told no recalls about a year ago and she would call dealership. Car was at dealership for a while at that time.

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