NHTSA Complaint #11523990 — 2023 NISSAN ROGUE

Friday, March 24, 2023 AM: Returned to parked Rogue after an 1.25 hr appt and found the cabin reeking of a fuel smell. No fuel leaks under vehicle to explain smell. Smell dissipated some after driving for 10 mins at low speeds with outside air circulation on. Smell fully left cabin while driving at highway speeds for 15 mins with outside air circulation on. Sunday, March 26, 2023 AM: Returned to parked Rogue after 2 hr Church to find cabin filled with a fuel smell. Again, no leaks noted under vehicle. Drive home decreased the smell at highway speeds with outside air circulation on, but this was after the entire family had already become ill from the smell while driving through town at lower speeds. Stopped at parent's house briefly and left engine running; husband had to turn engine off and roll windows down, as the fuel smell entering the cabin became really strong and was making husband and son ill again. Noted the fuel smell emanating from all around the vehicle for several hours after getting home, with the strongest smells coming from the engine area. Monday, March 27, 2023 AM: Brought vehicle back to dealership, 70+ mile drive, to have their service center look at it due to health and safety concerns. No fuel smell detected when entered vehicle before journey, drove down with recirculated air on, and only detected a faint fuel smell coming from the engine compartment upon arrival at service center. Performed a visual inspection, specific fuel & emissions system exam, complete high pressure fuel system test, fuel leak/odor pinpoint diagnostic. No failed or defective components found. They were "unable to verify the customer's concern of fuel odor at this time." Mfg service bulletin found on issue; no repair options yet. Fuel smell now constant, whether parked or driven. Recirculate air only used. Can't open windows without smell entering. Continued concern for health/safety.