NHTSA Complaint #11523816 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated while stopped at a traffic light, the light turned green and the contact depressed the accelerator however, the vehicle failed to respond. The contact stated that the vehicle revved but failed to respond. The contact stated that the vehicle started moving forward at a slow speed and was shuddering. The contact stated that she returned to her residence and turned off and restarted the vehicle, however the failure persisted. The contact stated that she also experienced a failure in attempting to shift the vehicle into reverse(R). The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was repaired; however, the contact stated that the failure reoccurred, and she had the clutch replaced two more times by the dealer. The contact stated that the dealer had replaced the Transmission Control Module due to the failure. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The failure mileage was approximately 127,000.