NHTSA Complaint #11523810 — 2016 CHRYSLER TOWN AND COUNTRY

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11523810
Vehicle	2016 CHRYSLER TOWN AND COUNTRY
Component	STEERING
Date of Incident	April 30, 2023
Date Filed	May 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

My steering went completely out. I took it in to the dealership and they replace the power steering pump, said that was not it and replaced the rack. I got it back, and the pump was loud, was clicking when turning, and steering was still moderately unresponsive. They said they would order another power steering pump and go from there. They replaced the pump after several months, and said they drove it with no issues. It is still unresponsive, and will occasionally jerk in one direction when trying to go straight. I am afraid me or someone else will get hurt in an accident with it one day. I just reached out to another dealer as well as Chrysler to see what my options are. It happens at any speed and is constant.

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