NHTSA Complaint #11523309 — 2017 HONDA CIVIC

My husband hit a deer on the highway. The seatbelts locked up but the air bags did not physically engage. We took it into the repair shop today and they said that the airbag system DID in fact tell them to engage, but the air bags did not physically come out. The side by each seat belt opened up but the airbags did not come out, nor did the front air bags come out. If this would have been a worse accident, the occupants of the car would have been injured due to no airbags going off. An independent service center has confirmed that this is what happened. Insurance still has to go out an inspect the vehicle but it is planned to be done. There were no warning messages prior to the failure.