NHTSA Complaint #11522691 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11522691
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	May 16, 2023
Date Filed	May 18, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

While traveling down 20E around MM83 in South Carolina, the car suddenly lost power and throttled down to around 10-15 miles per hour. Upon having in towed to a garage for a diagnostic, I was told that the catalytic converter had overheated and stalled the vehicle. This appears to be an issue that would be covered under NHTSA Recall 19V120, dated April 12 2019, which reads in part "Under certain conditions, the catalytic converter may become damaged due to overheating caused by an excessive increase of exhaust gas temperatures." The heat scoring on the catalytic converter and the stall are consistent with this kind of behavior. When I contacted the dealer, they denied any such recall existed. I am currently waiting for a response from Kia America, Inc.

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