NHTSA Complaint #11522475 β€” 2018 FORD F-150

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11522475
Vehicle 2018 FORD F-150
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

I was recently driving the vehicle with no issues and all systems running normally. Suddenly, every light in the cabin and every dashboard indicator light started flashing with a chime through the speaker system which normally occurs when the keys are in the ignition. The vehicle was parked and the engine was turned off immediately to avoid any further issues or damage. After turning off the ignition and removing the keys, the vehicle continued to try and power on with the accompanying chime through the speaker system. After exiting the vehicle, it was observed the headlights and taillights were also flashing very rapidly. An attempt was made to restart the vehicle. After inserting the keys, every light in the cabin and every dashboard indicator light started flashing with a chime through the speaker system again, the engine would not turn over or attempt to start. An attempt was made to jump start the vehicle with no change in results, the engine would not attempt to start and all lights remained flashing. The battery was changed with a brand new fully charged battery from the local Ford dealer. Upon installation, every light in the cabin and every dashboard indicator light started flashing with a chime through the speaker system again and the engine would not attempt to start, there was no change in the symptoms. The vehicle was then towed to the local dealer since it was completely disabled. Through further internet research, the battery monitoring system can be reset after a battery change by flashing the bright lights 5 times and stepping on the brake pedal 3 times. This procedure was attempted and the system did reset. The vehicle is now operating and functioning normally. This was a complete system failure without warning, the vehicle was disabled. There were zero prior indications on the dashboard of any faults. I was fortunate the vehicle could be moved to a safe location. Had this incident occurred on an interstate my safety would have been at risk.

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