NHTSA Complaint #11522423 — 2021 VOLKSWAGEN ATLAS

Our vehicle has an auto start/stop function. At least a dozen times since we've owned the vehicle, the engine does not RESTART after a stop at a traffic light or in stop go traffic. The vehicle must be placed in park and the engine must be restarted. An error displays on the dash that says "please start engine manually" with the graphic for the start/stop system. THIS IS EXTREMELY DANGEROUS BECAUSE THE CAR BASICALLY STOPS IN THE MIDDLE OF TRAFFIC AND NEEDS TO BE RESET. I have brought this in to two separate dealers for diagnostics and least 3 times. The dealers say they cannot replicate the issue and there is no error recorded to the OBD-II computer so they cannot diagnose. In online forums, this appears to be a common problem and dealerships refuse to diagnose or fix. It is extremely unsafe and NHSTA should investigate.