NHTSA Complaint #11522128 — 2009 DODGE NITRO

The contact owns a 2009 Dodge Nitro. The contact received recall notification of the NHTSA Campaign Number: 20V396000 (Air Bag, Steering) however, the vehicle was taken to the dealer for the recall repair where the emblem was removed however, the emblem was then replaced due to parts were unavailable to complete the recall . The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000. Parts distribution disconnect.