NHTSA Complaint #11521557 — 2020 FORD ESCAPE

The contact owns 2020 Ford Escape. The contact stated that while parked, the driver's side door stopper made an abnormal sound and the door failed to close or open as needed. Additionally, the driver's side window failed to operate. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 49,000. The contact stated that the dealership and manufacturer were aware of the failure happening to other vehicles. The door was replaced by the delership.