NHTSA Complaint #11521120 — 2016 JEEP RENEGADE

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11521120
Vehicle	2016 JEEP RENEGADE
Component	WHEELS
Date of Incident	May 5, 2023
Date Filed	May 9, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I took the vehicle in for Oil Change and tire rotation on May 5th, 2023. Dealer could not remove wheels, as the lug nuts on all 4 wheels were in a swollen state. Dealer mentioned that this is a known design defect in many Chrysler vehicles, and it would cost me $233 to have them replaced. Pls see attached screenshot. At this point, if I had a flat tire, I will not be able to replace it, as I am not able to remove the lug nuts. Ticket 86109919 was opened with Jeep.com on May 8th, 2023. Customer Service has advised that they will not cover the cost of replacing these lug nuts, even if it's not a product that falls under the 'wear and tear' category. Please help in making this a product to be recalled and repaired at FCA's expense.

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