NHTSA Complaint #11302508 — 2016 JEEP RENEGADE

WENT TO MAVIS TIRES FOR A TIRE ROTATION 1/28/20 AFTER LEAVING THE CHRYSLER/JEEP DEALERSHIP FOR TRANSMISSION FLUID CHANGE TOLD 9 SPEED SEALED NEVER NEEDS ANYTHING . THE GUYS AT MAVIS SAID THAT MY LUG BOLTS WERE SWOLLEN AND THAT THEY COULD NOT DO THE WORK AND THAT I NEEDED TO GO TO THE DEALERSHIP AND HAVE THEM REPLACED BECAUSE ONLY CHRYSLER / JEEP MAKE THE PART. MY JEEP HAS ONLY 49,800 MILES AND THE MAVIS GUYS TOLD ME THAT I NEEDED LUG REPLACEMENTS BACK IN NOVEMBER 2019 , I HAVE OWNED MANY CARS AND TRUCKS IN THE PAST AND NEVER HAD TO REPLACE LUGS BOLTS ON A VEHICLE WITH SUCH LOW MILES ON IT . THEY CHECKED IT BOTH STATIONARY AND IN MOTION TO MAKE SURE THEY ARE ON PROPERLY THE GUYS AT MAVIS ALSO TOLD ME WHEN I REQUESTED AN ALIGNMENT THAT THEY TESTED DROVE IT FIRST AND TOLD ME IT DIDN'T NEED ONE BUT I FELT IT ROLL MORE TO THE RIGHT THAT WAS IN 8/2019 SO NOW WITH FOUR NEW TIRES FIRST IN 8/20219 FOR TWO THEN 10/2019 WHICH IS WHY I FELT IT WAS TIME TO ROTATE THE TIRES BUT COULDN'T GET THIS DONE DUE TO THE SWELLED UP LUG BOLTS ON ALL FOUR TIRES