NHTSA Complaint #11520349 — 2020 FORD ESCAPE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11520349
Vehicle 2020 FORD ESCAPE
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

In March my driver’s side door starting popping or squeaking. I thought my door needed oil. I didn’t call the dealership because was going on vacation and was going to get it oiled when I returned since my car would just be in the garage. I came home mid April and it was much worse. I was finally able to get in and told it is SSM50150 and that the weld broke and my door needed replaced. My car turned 3 years old on April 11th ( under 31,000 miles), so since I was two weeks past my warranty, it wouldn’t be covered and would be about $3500 to fix. In addition, I tried to use my lift gate to put something in back a few days ago, and it went up and came slamming down nearly in my head. I rarely use the back and am not sure when I tried it last. I was told today that both motors for the lift gate needed to be replaced because one was badly corroded and the other was cracked. This car is not even 37 months old, not even 31,000 miles, and it needs a complete door replaced and 2 motors on the lift gate??? This is not right at all, and Ford said sorry, your warranty ended 2 weeks ago!

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